Flight + Hotel, Hotels and Car Hire
are operated by Virgin Holidays
Postal address
Virgin Holidays Ltd
The VHQ
Fleming Way
Crawley
West Sussex
RH10 9DF
Virgin Holidays Limited.
Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF.
Registered in England: Company Number 1873815
Customer complaint procedure
At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to get back to their very best. But sometimes things don't go to plan...
Telephone numbers
CUSTOMER SERVICE TEAM - BEFORE YOU GO
Changes to existing booking 0344 557 5850
Mon - Fri 09:00am-07:00pm
Saturday 09:00am-06:00pm
Sunday 10:00am-06:00pm
Special assistance 0344 557 3998
Mon - Fri 09:00am-05:30pm
Saturday Closed
Sunday Closed
CUSTOMER SERVICE TEAM - WHEN YOU RETURN
Customer relations 0344 557 8830
Mon - Fri 09:00am-05:30pm
Saturday Closed
Sunday Closed
Please note: Customer Relations is closed on weekends and bank holidays.
In Resort Helpline and Special Assistance
Our Customer Service Team can help with most things but we do have specialist teams in place to help with certain things. You can email our Special Assistance for mobility and medical requests and we offer a 24-hour Assistance in Resort helpline you can call should you need to contact us whilst you are in resort.
special.assistance@virginholidays.com Assistance in resort (+44) 07711 179 057