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Contact us

Flight + Hotel, Hotels and Car Hire
are operated by Virgin Holidays

Postal address

Virgin Holidays Ltd 
The VHQ 
Fleming Way 
West Sussex 
RH10 9DF

Virgin Holidays Limited.
Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF.
Registered in England: Company Number 1873815


Customer complaint procedure

At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to get back to their very best. But sometimes things don't go to plan...

Customer Complaint Procedure

Telephone numbers


Changes to existing flight + hotel, hotel only and car hire bookings (not flight only) 0344 472 9646

Mon - Fri 9:00am-5:00pm

Saturday 9:00am-5:00pm

Sunday 10:00am-6:00pm