Contact Us | Flight + Hotel | Virgin Atlantic

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Contact us

Flight + Hotel, Hotels and Car Hire
are operated by Virgin Holidays

Postal address

Virgin Holidays Ltd 
The VHQ 
Fleming Way 
Crawley 
West Sussex 
RH10 9DF
 

Virgin Holidays Limited.
Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF.
Registered in England: Company Number 1873815

 

Customer complaint procedure

At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to get back to their very best. But sometimes things don't go to plan...

Customer Complaint Procedure

Telephone numbers

CUSTOMER SERVICE TEAM - BEFORE YOU GO

Changes to existing booking 0344 557 5850

Mon - Fri 09:00am-07:00pm

Saturday 09:00am-06:00pm

Sunday 10:00am-06:00pm

Special assistance 0344 557 3998

Mon - Fri 09:00am-05:30pm

Saturday Closed

Sunday Closed

CUSTOMER SERVICE TEAM - WHEN YOU RETURN

Customer relations 0344 557 8830

Mon - Fri 09:00am-05:30pm

Saturday Closed

Sunday Closed

Please note: Customer Relations is closed on weekends and bank holidays.

In Resort Helpline and Special Assistance

Our Customer Service Team can help with most things but we do have specialist teams in place to help with certain things. You can email our Special Assistance for mobility and medical requests and we offer a 24-hour Assistance in Resort helpline you can call should you need to contact us whilst you are in resort.

special.assistance@virginholidays.com    Assistance in resort (+44) 07711 179 057

Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF

Helpful links

Aware

TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD
The Foreign & Commonwealth Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad.
For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information please visit www.gov.uk/travelaware and follow @FCOtravel and facebook.com/fcotravel. More information is available here.
Keep informed of current travel health news by visiting www.travelhealthpro.org.uk 
Do check before you book and regularly before you travel for updates as the advice can change.

Many of the flights and flight-inclusive packages on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk  

Copyright © Virgin Holidays Ltd