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Contact us

Flight + Hotel, Hotels and Car Hire
are operated by Virgin Holidays

Postal address

Virgin Holidays Ltd 
The VHQ 
Fleming Way 
West Sussex 
RH10 9DF

Virgin Holidays Limited.
Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF.
Registered in England: Company Number 1873815


Customer complaint procedure

At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to get back to their very best. But sometimes things don't go to plan...

Customer Complaint Procedure

Telephone numbers


Changes to existing flight + hotel, hotel only and car hire bookings (not flight only) 0203 929 3735

Mon - Fri 09:00am-07:00pm

Saturday 09:00am-06:00pm

Sunday 10:00am-06:00pm

Special assistance 0344 557 3998

Mon - Fri 09:00am-05:30pm

Saturday Closed

Sunday Closed


Customer relations 0344 557 8830

Mon - Fri 09:00am-05:30pm

Saturday Closed

Sunday Closed

Please note: Customer Relations is closed on weekends and bank holidays.

In Resort Helpline and Special Assistance

Our Customer Service Team can help with most things but we do have specialist teams in place to help with certain things. You can email our Special Assistance for mobility and medical requests and we offer a 24-hour Assistance in Resort helpline you can call should you need to contact us whilst you are in resort.    Assistance in resort (+44) 07711 179 057