As you have booked accommodation or car hire in conjunction with your Virgin Atlantic flight, Virgin Atlantic Holidays will fulfill your booking for you. As a result, you will benefit from an ATOL certificate, a scheme which offers you financial protection and ATOL assistance in the event of a travel company failure.
We have a number of hotels that offer excellent facilities for customers with a disability. Look for the wheelchair symbol which denotes these hotels with descriptions of rooms they offer. There are only a small number of these rooms available, so please contact our Special Assistance team before you book to discuss its suitability.
Minimum/maximum occupancy refers to the minimum and maximum number of persons accepted into one room type. However, when selecting the number of rooms you require, please note that the maximum occupancy shown may exceed the number of adults accepted into one room. For example, a maximum occupancy of 5 persons may not accept 5 adults but will accept a maximum of 2 adults and 3 children.
Yes. Virgin Atlantic Holidays is committed to protecting your privacy online. We will not share your personal information without your consent unless when required by law. Click here for more information. Your credit card details are secure online as we use SSL (Secure Socket Layer) to encrypt your details as they are being sent back and forth across the internet.
The lead passenger on your booking can contact Customer Support, quoting the booking reference. You will then be advised of the cost of the new arrangements, any applicable amendment charges, and a new invoice will be sent out to you once confirmed.
If you’re sure you want to cancel, please contact Customer Support with your booking reference to hand. We’ll need this cancellation to come from the lead name on the booking.
The lead passenger on your booking can contact Customer Support.
The lead passenger on your booking can contact Customer Support who will be happy to assist you. You will then be re-invoiced showing your amended travel arrangements.
Please send any post-travel correspondence in writing to:
Customer Relations Department
Virgin Holidays Ltd
The VHQ
Fleming Way
Crawley
West Sussex
RH10 9DF
Or contact us via email to feedback.backhome@virginholidays.com
We're glad to hear you had a great time on your travels! Please send any comments to:
Customer Relations Department
Virgin Holidays Ltd
The VHQ
Fleming Way
Crawley
West Sussex
RH10 9DF
Or contact us via email to feedback.backhome@virginholidays.com
To make sure that your holiday is enjoyable, we want to let you know about where you might need to take extra care. Take a look at our Travel Smart document.