Terms and conditions | Flight + Hotel | Virgin Atlantic

Terms and conditions

Flight + Hotel, Hotels and Car Hire
are operated by Virgin Holidays

Below are the terms and conditions of Virgin Holidays Limited

Terms and conditions for Flight + Hotel

Your contract

Your contract is with Virgin Holidays Limited (company number 01873815), a member of ABTA with membership number V2043 and ATOL holder number 2358.

The following terms shall have the meanings set out below when used in these Booking Conditions:

''We',
'Our',
'Us',
'Virgin Holidays'

means Virgin Holidays Limited, a company incorporated in England and Wales with company number 01873815.

‘Booking Conditions’

means these terms and conditions, as amended, varied or supplemented from time to time.

'Travel Arrangement'

means the travel arrangements  booked by you or any person on your behalf with Virgin Holidays and as detailed in your booking confirmation.

'Force Majeure'

means any circumstances which are unusual and/or unforeseeable which are beyond the control of Virgin Holidays, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute or threatened industrial dispute; natural or other disaster; nuclear incident; terrorist or threatened terrorist activity; security threats; weather conditions; closure of airports; fire; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and technical problems with transportation; changes occurring because of recommendation of government, international organisation, police or the Foreign and Commonwealth Office; and all similar events outside our control.

'Major Change'

includes the following changes when made before departure:

a. a change of resort area for the whole or a major part of your trip;

b. a change of your booked accommodation to that of a lower official classification for the whole or a major part of your trip;

c. a change of UK departure airport (excluding a change of London airports);

d. a change of outward departure time or overall length of your trip of twelve or more hours.

 

'Package'

means a ‘package’ as defined in the Regulations.

Regulations

means the Package Travel, Package Holidays and Package Tours Regulations 1992.

‘Supplier’

means any airline, hotel or other accommodation provider, car rental service provider, excursion, experience, tour or event provider, or supplier of any other component of a Package. 

'Travel Arrangement'

means the travel arrangements booked by you or any person on your behalf with Virgin Holidays.

‘Website’

https://travelplus.virginatlantic.com

‘Virgin Atlantic’

means Virgin Atlantic Airways Limited (company number 01600117) or Virgin Atlantic Limited (company number 08867781)


These Booking Conditions apply to all Travel Arrangements and govern your relationship with Virgin Holidays but do not apply to any flights or other services booked separately with Virgin Atlantic. Please read these Booking Conditions carefully before making a booking.

1. Your Contract

1.1       When a booking is made, the 'lead name' on the booking guarantees that he or she has the authority to accept and does accept on behalf of all members of the party the terms of these Booking Conditions. After we receive your booking and payment in full, we will issue you with a confirmation invoice by email.

1.2       A binding contract will come into existence between us when we dispatch this invoice by email to the 'lead name' on the booking. This binding contract is governed exclusively by the laws of England and Wales, and the jurisdiction of the English Courts. You and all members of your party agree that the courts of England and Wales shall have jurisdiction to hear and determine any dispute arising from this contract. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you are resident in either of those jurisdictions.

1.3       It is important to check the details on your invoice when you get it, or if booking late at the time of booking, to ensure that all the details are exactly as you requested. In the event of any discrepancy, please contact us immediately as it may not be possible to make changes or corrections later.

1.4       Once you have made your booking, then any amendments to the booking or to your Travel Arrangements (which are subject to clause 7 below) will be subject to these Booking Conditions which will apply to that amendment immediately upon the amendment being confirmed.

1.5       These Bookings Conditions apply equally to all members of your party named in the booking. Where the ‘lead name’ on the booking is booking on behalf of other persons, it is your responsibility to ensure that these Booking Conditions are brought to their attention and that they are familiar with them. We are entitled to assume that all members of your party have read these Booking Conditions. Any reference to ‘you’ or your’ shall be deemed to include all named persons on the booking.

1.6       Only we, the ‘lead name’ on the booking and any other persons in your party and whose names appear on the booking shall have any rights to enforce these Bookings Conditions.

1.7       Your contract is with Virgin Holidays and not with Virgin Atlantic.

1.8       The ‘lead name’ who makes and pays for the booking must be at least 18 years old.

1.9       Please note that travel insurance will not form part of the Travel Arrangements which you book with us.

2. Website accuracy

Although Virgin Holidays make every effort to ensure the accuracy of the Website information and pricing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen Travel Arrangements with us at the time of booking and when you receive your confirmation invoice.

3. Insurance

We consider adequate travel insurance to be essential and we strongly advise you and all members of your party to obtain it prior to departure for the full period of your booked trip. It is your responsibility to ensure that the insurance policy you purchase is suitable, covers your requirements (including but not limited to health requirements and car hire requirements) and is adequate for your particular needs and your Travel Arrangements. Please read the insurance policy carefully and take a copy of it with you on your trip.

4. Your financial protection

4.1       We provide full financial protection for our Package holidays, by way of our Air Travel Organiser’s Licence number 2358.

4.2       When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on, what this means for you and who to contact if things go wrong.

4.3       We (or the relevant Suppliers identified) will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we are not able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

4.4       If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

4.5       If you have booked a Package which is flight inclusive and which commences in the Republic of Ireland, we hold a Travel Agents Licence Number TA0743 issued by the Commission for Aviation Regulation and as a requirement have arranged an approved secure bond. This means that when you book a Package with us you can be entirely confident that in the unlikely event of our insolvency before or during your booked trip, if you are overseas full arrangements will be made to repatriate you at the end of your trip by CAR and any money you have paid to us is fully secured by ATOL.

5. Paying for your Travel Arrangements

5.1       Based on the options you have chosen throughout the booking process, the price of your Travel Arrangements will be presented at the time of booking as one single all-inclusive price for all component parts of your Travel Arrangements and we are unable to provide a price breakdown for the individual components of the Package. In order to confirm your chosen arrangements, you must make payment of the full price at the time of booking for all members of your party.

5.2       We accept payment by credit card and debit card only. All prices are displayed in Sterling and payment must be made in Sterling. Payments to Virgin Holidays by credit card will incur a surcharge of 1.5% of the value of the total transaction (this surcharge is correct at time of print and we reserve the right to increase/decrease this charge and you will be advised of the applicable charge at the time of booking). Your credit card or debit card will be charged for the full payment at the time of booking.

Credit or Debit Card Fraud Contingency

5.3       If you do not supply the correct credit or debit card details, billing address and/or cardholder information, your booking will not be confirmed, the issue of your tickets may be delayed and/or the overall cost may increase. We reserve the right to cancel your Travel Arrangements if payment is declined for any reason or if you have supplied incorrect credit or debit card information. We also reserve the right to carry out random checks (including but not limited to a search of the electoral roll) in order to minimise credit or debit card fraud. As a result of this, before issuing tickets we may require you to provide us with a fax or postal copy of proof of address, a copy of your credit or debit card and a recent statement. If Virgin Holidays becomes aware of, or is notified of, any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled you will be liable for all costs and expenses arising from such cancellation, without prejudice to any action that may be taken against you.

6. Price of your Travel Arrangements

6.1       Virgin Holidays endeavours to ensure that the most up to date and correct prices are shown on the Website. Virgin Holidays reserves the right to raise or lower prices at any time. Occasionally, an incorrect price may be shown, due to an error. When Virgin Holidays becomes aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible upon us becoming aware of the mistake. We reserve the right to cancel the booking if you do not wish to accept the price which is actually applicable to the Travel Arrangements.

Price changes

6.2       For Packages, changes in fees (including but not limited to transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/disembarkation fees at ports/airports and exchange rates) and services mean that the price of your Travel Arrangements (or any part of them) may change after you have booked your Travel Arrangements. However, there will be no change to the cost of your Travel Arrangements within 30 days of departure.

6.3       In relation to the price of Packages, we will absorb, and you will not be charged for any increase equivalent to up to 2% of the price of your total Travel Arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person.  If this means that you have to pay an increase of more than 10% of the price of your total Travel Arrangements (excluding insurance premiums and amendments charges), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. We will consider at our discretion an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel due to a price increase of more than 10%, you must exercise your right to do so within 14 days from the issue date printed on your invoice.

6.4       Should the price of your Travel Arrangements go down due to the changes mentioned in clause 6.3 above, by more than 2% of the total cost of your Travel Arrangements, then any refund due will be paid to you. However, please note that Travel Arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your Travel Arrangements due to contractual and other protections in place.

What is not included in the price

6.5       The following items are not included in the price of your Travel Arrangements:

  1. travel insurance;
  2. cots and food for infants;
  3. room service or telephone calls at your accommodation;
  4. food and drink (unless otherwise specified);
  5. transfers (unless expressly booked as part of your Package and stated in your booking confirmation);
  6. excursions or tickets (unless expressly booked as part of your Package and stated in your booking confirmation);
  7. passport, visa or other entry requirement fees;
  8. parking (unless otherwise specified); or
  9. any other costs or expenses.

Air Passenger Duty

6.6       Taxes and surcharges referred to on price panels throughout the Website, excluding Republic of Ireland departures, have been calculated to include the UK Government's Air Passenger Duty where applicable (which are subject to change and reductions or increases may apply at the time of booking)

7. If You Change your Booking

7.1       If, after the confirmation invoice has been issued, you wish to change your Travel Arrangements forming part of your Package in any way, we will endeavour to make these changes (subject to these Bookings Conditions and any applicable charges being paid by you), but it may not always be possible. All amendments are subject to availability and eligibility to make changes and actual charges applying with be advised to you when you request the change. Any amendments to your original Travel Arrangements will be subject to these Booking Conditions.

7.2       Any request for changes to be made must be in writing from the 'lead name' on the booking. If we agree and are able to make the changes requested, you will be asked to pay an administration charge of £35 per person together with any further costs we incur in making this alteration as referred to in clause 7.5. In cases where the administration charges made by our Suppliers are higher we reserve the right to pass on such charges to you.

7.3       You are permitted (under the Regulations) to transfer individuals’ names, if any named person on a booking is prevented from travelling as a result of illness, the death of a close relative, jury service or other significant reason. Subject to receipt of satisfactory evidence of such reason we will at our discretion agree to that named individual’s booking being transferred to another person, which will be subject to the amendment fee of £35 per person and any additional charges made by any Supplier being paid by you. We will advise you of these charges at the time of your request. Any changes of the individuals named in the booking are conditional on the substitute individual accepting these Booking Conditions and otherwise satisfying all the conditions applicable to the Package. Name change requests within 48 hours of the date of departure cannot be guaranteed. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply.

7.4       You should be aware that any amendment costs or fees could also increase the closer to the departure date that changes are made. Only one change of departure date, per booking may be permitted, subject to availability. Any change in departure date will be treated as a cancellation and full cancellation charges will apply as set out in these Booking Conditions. In addition, you will be asked to pay an administration fee of £35 per person to secure the new departure date. Any further changes may be treated as a cancellation by you and result in further cancellation charges being applied.

Note: Certain arrangements forming part of your Travel Arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation of your Travel Arrangements and a cancellation charge of up to 100% of the relevant part(s) of the arrangements. In some cases, any changes made may mean you having to pay for the cancelled arrangements and purchasing new ones at full cost.

7.5 Amendment Charges

7.5.1   Flights

For any amendments to your flight booking an administration fee of £35 per person will be payable, together with any additional charges required by the airline to make the changes. These additional charges may vary depending on your booked flights and will be notified to you at the time of your request to amend. Please note that some flights may be completely non-changeable.

7.5.2   Accommodation

For any amendments to your hotel or other accommodation booking, an administration fee of £35 per person will be payable, together with any additional charges required by the Supplier of the hotel or other accommodation service to make the changes.

7.5.3   Other components

If amendments or additions to other booked component parts of your Travel Arrangements are requested and are possible, an administration fee of £35 per person will be payable, together with any additional charges required by the Supplier of the relevant component to make the changes or additions.

We reserve the right to increase or change the fees referred to above at any time.

8. If You Cancel your Travel Arrangements

8.1       You, or any named member of your party, may cancel your Travel Arrangements at any time prior to departure but you are only permitted to cancel the flight and hotel component parts of your Travel Arrangements together and not either component only. You may be permitted to cancel certain other component parts of your Package (for example, car rental, transfers, excursions, experiences or other extras) independently of the flights and hotel, subject to payment of any cancellation charges of the Supplier of the service being applicable and which will be advised at the time of the cancellation request. Please contact us and we will confirm if such cancellation is possible.

8.2       Written notification of cancellation by mail or email detailing your booking including all of the party members and any booking reference number must be from the 'lead name' on the booking and must be received at our offices by post or by email (“Cancellation Notice”). Please send a Cancellation Notice to us or email it to us to cancel@virginholidays.com

8.3       Cancellation Charges

8.3.1   Flights

Flights are ticketed immediately at the time of booking and payment. Upon cancellation of your Travel Arrangements a cancellation charge of 100% of the cost of the flights shall apply.

8.3.2   Hotel

Upon cancellation of your Travel Arrangements you will have to pay the applicable cancellation fee in respect of your hotel or other accommodation booking depending on when we receive your Cancellation Notice. The cancellation charge applicable is based on a percentage of the price of your Travel Arrangements which represents your hotel booking and we will notify you of the amount of that hotel cancellation charge at the time of your cancellation:

Period before departure within which the Cancellation Notice is received by us in writing

% of hotel booking price

   

43+ days before departure

15%

29-42  days before departure

50%

15-28 days before departure

60%

1-14 days before departure

90%

On the day of departure

100%

 

 

Note: if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these cancellation charges from your insurance company. Your insurance premium is non-refundable by us.

8.4       These hotel cancellation charges are based on how many days before your departure we receive your Cancellation Notice and not the date on which your Cancellation Notice was sent to us. Please note that any amendment charges are non-refundable. For insurance premiums you should refer to your insurance provider's cancellation policy.

8.5       Please note, if only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the total cost of your Travel Arrangements for the remaining members of the party. You may have to pay additional charges including but not limited to the extra room charges such as single room supplements.

8.6       In the event that you cancel any other component part of your Travel Arrangements (other than the flights or hotel) then cancellation charges may be applicable. Please ask for full details and we will notify you of the specific charges applicable to your booking at the time of cancellation.

8.7       In cases where cancellation charges made by our Suppliers are higher than the cost of the relevant component of your Travel Arrangements we may pass the charge on to you as part of our cancellation charges. Please ask for full details and we will notify you of the specific charges applicable to your booking at the time of cancellation.

8.8       After departure no refund will be made on any part-used components of your Travel Arrangements (for example, unused flights, unused car hire or as a result of early check-out). You will be charged 100% of the price of all part-used components of your Travel Arrangements.

8.9       All amendment or cancellation charges become payable by you immediately upon confirmation of the amendment or cancellation.

9. If We Change or Cancel Your Travel Arrangements

9.1       We begin planning the arrangements we offer many months in advance and so we reserve the right to make changes to and correct errors in details both before and after bookings have been confirmed and payment has been received. We must also reserve the right to cancel confirmed bookings at any time. For example, if the minimum number of clients required for a particular travel arrangement or part of a Package is not reached we may have to cancel it.

9.2       Most changes are minor but occasionally, we may have to make a Major Change. If we have to make a Major Change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:

For Major Changes:

(a) accepting the changed arrangements; or

(b) purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference); or

(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

However, we will not cancel your confirmed booking 12 weeks or less before departure except for reasons of Force Majeure or failure by you to make full payment.

9.3       Due to the unpredictability of Force Majeure events we shall not be liable for any changes either before departure or during your booked trip which are as a result of Force Majeure events or are in our opinion are necessary to protect your safety. In this event, we will offer you suitable alternative arrangements, or, if you do not travel, return the monies you have paid us but we will not pay you compensation.

9.4       In all cases of cancellation due to a Major Change, except where the Major Change arises due to reasons of Force Majeure and subject to the exceptions below, we will pay you the following compensation as detailed below:

These scales are based on how many days before your booked Travel Arrangements departure date we notify you of a Major Change.

Period before departure when a Major Change is notified

Compensation payable per adult (for children see below)

More than 84 days

£0.00

29-84 days

£10.00

15-28 days

£20.00

7-14 days

£30.00

Less than 7 days

£40.00

 

Please note that the above payments are per full fare-paying passenger (excluding infants). For children invoiced at reduced rates, compensation will be paid on a pro-rata basis of the adult rate.

9.5       We will not pay you compensation and the above options will not be available if we make a minor change or cancel as a result of your failure to make full payment. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. We will not pay you compensation if we cancel because there has been any fraud or illegal activity involved in the payment of your Travel Arrangements on your credit or debit card.

9.6       We will not pay you compensation where we make a Major Change or cancel more than 12 weeks before departure or in the event of Force Majeure.

9.7       Very rarely, we may be forced by Force Majeure to change or terminate your Travel Arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our Suppliers), pay you compensation or meet any costs or expenses you incur as a result.

10. Passports, visas, travel documents and health requirements

Passports and visas

10.1    It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure and for ensuring that you meet any foreign entry requirements. A full and valid passport is required for all destinations we feature (including for children) and visas (transit, business, tourist or otherwise) may be required for some destinations and depending on the passport you hold. Requirements may change and the length of time it is likely to take to obtain the appropriate passports and visas will vary. It is your responsibility to check the up to date position and you should make any applications for passports and/or visas in good time before your departure. Virgin Holidays accepts no liability if you or any member of your party are refused entry into any country due to failure to hold the correct passport, visa and/or other travel documentation required by any airline, authority or country you are visiting or transiting through (whether or not you are required to leave the aircraft) including but not limited to a valid ESTA as referred to in clause 10.4.

10.2    If you are a British citizen you are advised to contact HM Passport Office for up to date information on your passport requirements. If you or any member of your party is not a British Citizen or holds a non-British passport, you must check passport and visa requirements with your relevant Embassy, consulate or passport office for information on visa and passport requirements relevant to your Travel Arrangements and your return to the UK, and the consulate or Embassy in the destination(s) in which you are intending to travel, prior to booking. Virgin Holidays has no special knowledge or expertise regarding foreign entry requirements or travel documents. We recommend that you review travel warnings, announcements, prohibitions and advisory notices issued by all relevant governments regularly prior to your departure. Some destinations may require a letter of authority if children are not accompanied by both legal guardians. Please check with the authorities in the relevant destination if this applies.

10.3    Some destinations require you to have at least 6 months’ validity on the passport from the return date of travel. If your passport is in its final year of validity you are advised to confirm the requirements of the proposed destination(s) before making your booking. The name on each person’s passport must match the name on each person’s ticket, otherwise you may not be able to travel and your insurance may be invalid. When making your booking please ensure that the information given for each person in the party is correct. Failure to do so may result in charges being incurred. If, after booking your Travel Arrangements but before departure any member of your party’s name changes, for example, as a result of getting married, then you should contact us as soon as possible.

USA - Travel Authorisation (ESTA)

10.4    It is mandatory for anyone travelling to or transferring through the US under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) scheme. The cost of an ESTA is currently approximately $14 per person and can be obtained by visiting https://esta.cbp.dhs.gov or the Visit USA website at www.visitusa.org.uk where further information on the scheme and the up to date fee can also be found. Once completed and approved, the ESTA application is valid for two years and allows multiple visits without the need to reapply.
Failure to obtain an ESTA could result in the passenger being denied boarding by the airline.

Health requirements

10.5    You should consult your doctor for current recommendations and information on inoculations or vaccinations before you depart relevant to the destination you will be visiting or transiting through during your trip. It is your responsibility to ensure that you are fit to travel and meet all health entry requirements, obtain recommended inoculations, vaccinations take all recommended medication and follow all medical advice before departure. For medical advice regarding all destinations you intend to visit or transit through during your trip you should consult your doctor and the Department of Health’s website in advance. We recommend that you take evidence of your up to date inoculations or vaccinations with you when travelling as it may be required for entry into a country or destination.  Virgin Holidays shall not be liable if you are refused entry into any country or destination because you cannot show that you have received all required inoculations or vaccinations or because you do not satisfy the health requirements of any destination.

10.6    Travel to certain destinations may involve greater risk than others.  You are strongly recommended to review any travel warnings, prohibitions, announcements or advisories issued or updated by The Foreign and Commonwealth Office Travel Advice Unit prior to booking your international travel arrangements and regularly prior to departure.

11. Flight

11.1    Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of the cost of your Travel Arrangements from us. Your rights to a refund and/or compensation from us are set out in clause 9.

11.2    If you are delayed for a reason other than Force Majeure and in respect of the main flights included in your Travel Arrangements, if the delay exceeds 4 hours we will ensure that you receive light refreshments from the airline; if it exceeds 6 hours, you will receive a main meal and in the event of a longer delay, wherever possible, you will receive meals and accommodation appropriate for the time of day.

11.3    We are not always in a position at the time of booking to confirm the aircraft type and flight timings which will be used in connection with your flight. The flight timings and types of aircraft shown in this Website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched and we will contact you as soon as possible if this occurs. Any change in flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges.

11.4    The Website is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit Virgin Atlantic or any other airline whose services may be used in relation to your Travel Arrangements.

11.5    Please note that, in accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the day of its return flight.

11.6    Please note the existence of a 'community list' (available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm detailing air carriers that are subject to an operating ban with the EU Community.

12. Behaviour

12.1    When you book your Travel Arrangements with Virgin Holidays you accept responsibility for the proper conduct for yourself and your party whilst on your booked trip. If we or any other person in authority or any Supplier of any service is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the Travel Arrangements of the person(s) concerned with immediate effect. The person(s) concerned will be required to leave the aircraft, accommodation or other service and shall not be permitted to travel or reside in the travel arrangement booked and we will have no further responsibility to you or them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

12.2    You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time the damage or loss was caused to the service Supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our and the other party’s full legal costs) as a result of your actions. If we incur any expenses as a result of your behavior you shall fully compensate us for that expense on demand.

12.3    You should be aware that some Suppliers may authorise or charge your payment card at check-in as a deposit for any incidentals such as room service, telephone calls or other hotel services or for damage or incidents occurring during your stay. Some Suppliers may require a cash deposit upon check-in for customers who do not have a payment card. The amount authorised or charged can vary considerably depending on the Supplier and/or the destination. It is your responsibility to ensure sufficient funds or credit are available to cover the amount required by the Supplier. Virgin Holidays is not responsible for setting the amount of any deposit required and if you have any queries you should contact the Supplier prior to departure.

13. If You Have a Complaint

13.1    In the unlikely event that you have any reason to complain or experience any problems with your Travel Arrangements whilst away, you must immediately inform  us by calling the Assistance in Resort number (+44) 07711 179057 and the Supplier of the service(s) in question.

13.2    Most problems or complaints can be resolved at the time while you are away, however if not resolved, please, email us at homeandunhappy@virginholidays.com or write to Customer Relations Department at Virgin Holidays Limited, Aeronautics House, Crawley Business Quarter, Manor Royal, Crawley, West Sussex, RH10 9AD within 28 days of your return to the UK giving your booking reference and full details of your complaint and all other relevant information and documents. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Please also see clause 14 below on ABTA.

If this procedure is not followed we will not have the opportunity to investigate and rectify your complaint whilst in the resort and this may affect your rights under this contract.

14. What Happens To Complaints

We are a Member of ABTA, membership number V2043. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. For online bookings, you can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved. Any unresolved complaints logged via this platform will be directed to an approved ADR provider within the UK.

15. Our Liability to You

15.1    In respect of Packages
We promise that your Travel Arrangements will be made, performed or provided with reasonable skill and care. This means that we will accept responsibility if, for example, you suffer death or personal injury or your contracted Travel Arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or Suppliers to use reasonable skill and care in making, performing or providing your Travel Arrangements. Further, we will be responsible for what our employees, agents and Suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do in relation to your Travel Arrangements.

15.2    In respect of other arrangements
We promise to use reasonable skill and care in the performance of our contractual obligations, subject to and in accordance with these Booking Conditions. Our contractual obligations consist of using our reasonable skill and care in making your booking and arranging your accommodation/car hire/ flight, as well as using our reasonable skill and care in choosing our Suppliers.

15.3    In respect of Packages and other arrangements
We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:

(a) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or

(b) the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable; or

(c) Force Majeure.

15.4     Except as specifically set out in these Booking Conditions, we will not accept any further or different liability than the Package Travel, Package Tours and Package Holidays Regulations 1992 impose. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.

15.5    We limit the maximum amount we may have to pay you for any claims you may make against us. The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is £50 per person affected unless a lower limitation applies to your claim under this clause. For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is three times the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your Travel Arrangements.

15.6     Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any Travel Arrangements (including the process of getting on and/or off the transport concerned) provided by any air road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Montreal Convention as amended for international travel by air and/or for airlines with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for national and international travel by air,). Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we will not be obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request. In any circumstances in which the carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier; any sums you receive from the carrier will be deducted from any amount due from ourselves.

15.7    Local Excursions/Activities/Events

We will not accept responsibility for services or facilities which do not form part of our contract or where they are not advertised in our Website. For example any excursion you book whilst away, or any service or facility which your hotel or any other Supplier agrees to provide for you. Excursions, tours, activities or other events that you may choose to book or pay for through our concierge service or whilst you are away ("Local Events") are not part of the Package provided by us and these Booking Conditions do not apply. For any Local Event your contract will be with the relevant Supplier of that Local Event and not with us. We are not responsible for the provision of the Local Event or for anything that happens during the course of its provision by the Supplier. Please note that this position also includes all hazardous activities.

15.8     The services and facilities included in your Travel Arrangements will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice.

15.9    Every occurrence of Force Majeure, including but not limited to the interruption of means of communication or a strike by carriers, accommodation providers or air traffic controllers, will lead to the suspension of the obligations in these Booking Conditions that are affected by such Force Majeure event and we shall not be liable as a result of our inability to meet such obligations as a result of such event.

16. Data protection/privacy

In order to process your booking and meet your requirements, we must pass your personal details on to the relevant Suppliers of your Travel Arrangements. We would also like to hold your information (including any email address), where collected by us, for our own and the Virgin Travel Group future marketing purposes (for example, to inform you of promotional/competition offers or to send you our brochure). If you do not wish to receive such approaches in future, please inform us as soon as possible. For full details of our data protection and privacy policy, and an explanation of how your personal details will be used by us, please refer to our privacy policy.

17. Special requests and medical problems

17.1    If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant Supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the Supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.

17.2    We are happy to advise and assist you in choosing suitable travel arrangements. As some of the accommodation and resorts featured on the Website may lack even the simplest facilities, such as ramps for wheelchairs, lifts etc., it is important that, when booking, you advise us of any disabilities and special requirements to make sure your Travel Arrangements meet your party’s specific needs. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.

18. Disclaimer

18.1    Except as expressly set out in these Booking Conditions, all the information contained in the Website is provided without warranty (either express or implied) or implied term of any kind, including but not limited to any implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing the Website (whether directly, via the Virgin Atlantic website or via another website), you (and all members of your party) agree that Virgin Holidays will not be liable for any direct, indirect, consequential loss arising from the use of the Website, any delay or inability to use or failure of the Website, or from your use of links from the Website. The exclusions and limitation in this clause apply only to the extent permitted by law.

18.2    If any provision of these Booking Conditions (or part of any provisions) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of these Booking Conditions and the validity and enforceability of the remaining provisions shall not be affected.

19. Applicable Law

These Booking Conditions are governed exclusively by the laws of England and Wales. You and all members of your party agree that the courts of England and Wales shall have jurisdiction to hear and determine any dispute arising from these Bookings Conditions. However, you may choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so (if you are resident in either of those jurisdictions).

Virgin Holidays is incorporated in England and Wales with company number 1873815 and with its registered address at Company Secretariat, The Office, Manor Royal, Crawley, West Sussex RH10 9NU.

Terms and conditions for hotel bookings

1. Virgin Holidays Limited Terms and Conditions

The terms and conditions printed below constitute Virgin Holiday's contract with you for the sale of accommodation and/or car hire only. Your booking made via this website is subject to the condition of you accepting these terms. If there are any parts of these terms which you do not accept then you must not proceed with this booking. By completing this booking you are acknowledging that you have fully read, understood and accepted these terms. If you have any queries in relation to these terms and conditions please do not hesitate to contact Virgin Holidays Ltd.

Once submitting your reservation for a hotel/car-hire via this website, Virgin Holidays Ltd will confirm your reservation by e-mail and supply a voucher which should be printed off and produced on arrival at your hotel/care hire desk. A contract will exist between the parties as soon as your booking has been confirmed and your payment received.

It is important to check the details on the accommodation voucher as soon as you receive it. In the event of any discrepancy, please contact Virgin Holidays Ltd immediately. Please ensure that you have carefully noted any extras payable locally for car hire or accommodation.

By agreeing to these terms and conditions you confirm that you are aged 18 years or above and have the legal capacity to use this website in order to enter into binding legal obligations with regards to any liability which may result from the usage.

As the lead name on the reservation you take responsibility for all financial obligations made under the booking and also confirm that the details of all party members are correct.

Frequent Virgin Club booking discounts do not apply.

2. Payment

Payment for the hotel/car hire requested must be paid in full, on booking, by credit or debit card via a secure payment system. Please note that whilst Virgin Holidays Ltd tries to specify accurate prices, they are subject to change, however the price will not be increased once your booking has been confirmed. Payments by credit card will incur a charge of 1.5% of the value of the transaction (this charge is correct at time of print and we reserve the right to increase/decrease this charge and you will be advised at the time of booking). We are pleased to say there is no charge for debit card payments. This will be automatically added to the amount required for payment on the payment page.

3. Cancellations and amendments made to booking

You have the right to cancel your booking with Virgin Holidays Ltd at any point, however cancellation charges may apply. Such charges will be advised at the time of booking. By making your booking with Virgin Holidays Ltd you are accepting such charges.

Cancellation on Day of Departure100% Cancellation Fee

1 - 14 days before Departure90% Cancellation Fee

15 - 28 days before departure60% Cancellation Fee

29 - 42 days before Departure50% Cancellation Fee

43+ days before departure£120

If you wish to amend your reservation then if we are able to make the requested change by you, an amendment fee of £25 per person named will be made to cover administration costs. However, the amendment fees charged by our suppliers may be higher and we reserve the right to pass on such fees.

It is unlikely that we will have to amend or cancel your accommodation arrangements but we do plan such arrangements many months in advance. Most of these changes will be minor and we will advise you of them at the earliest possible date. In the case of major changes however, if you are not happy with such changes, you have the option to cancel your booking within one week of notification of the change. You will then receive a full refund. Major changes are such as a change of accommodation to one of a lower official rating, or in a different resort, area or city.

4. Prices and website accuracy

The information and prices shown on this website may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the website information and prices at the time of loading, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking.

5. Your Holiday Price

The prices on this website are correct at time of website publication, however, Virgin Holidays reserves the right to raise or lower its prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices (both before and after your confirmation has been issued). Please note, changes and errors sometimes occur. Before you make a booking we will give you the up to date price including the cost of any peak-season supplements, upgrades or additional facilities which you have requested. Any increase in price may appear as a flight supplement.

6. Insurance

Virgin Holidays Ltd strongly advises its customers to purchase insurance for their trip in order to provide protection in the case of accident or illness whilst you are away.

7. Hotel Descriptions

Please note that facilities and standards can vary between hotels of the same rating throughout the world. Whilst we do our utmost to keep this website up to date to ensure that the descriptions and information about our hotels is accurate, there can be changes. Facilities can become unavailable. Sometimes redecoration work or rebuilding work can commence at or near a hotel. These circumstances are beyond our control but we try to keep on top of them. Sometimes we will be notified AFTER a change has happened. Our hotel representatives are on hand to consult, advise and assist where necessary.

Where changes have been made to the particulars contained on this website before the contract is made with you, we will notify you of such changes prior to confirmation of your booking.

8. Force Majeure

'Force Majeure' means any circumstances which are unusual and/or unforeseeable which are beyond the control of Virgin Holidays, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of airports; fire; flood; drought; re-scheduling or cancellation of flights or alteration of the aircraft type by an airline and technical problems with transportation that are outside our control.

Compensation will not be payable and we will not otherwise be liable to you if we are forced to cancel, delay or curtail or in any way change your reservation as a result of 'force majeure' as detailed above.

9. Complaints

If you have any complaints during your stay you must notify the hotel reception or you Virgin Holidays hotel representative immediately, who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within a reasonable period of time (we would suggest 28 days) of your return home. Your complaint should be made in writing to our Customer Relations Department at Virgin Holidays Ltd, The Galleria, Station Road, Crawley, West Sussex, RH10 1WW giving your booking reference and all other relevant information.

10. Our liability to you

In deciding to offer accommodation or other services for sale we have made a reasonable choice of such accommodation or other services; however, we accept no responsibility for the day to day provision of such accommodation, services or operation and we accept no liability for any loss, damage, personal injury or illness which you may suffer whilst using such accommodation or services (apart from where personal injury results from our own negligence or fraud).

11. Intellectual Property

The customer acknowledges that all copyright, trademarks and other intellectual property rights contained on this website belong to Virgin Holidays Ltd and you shall not copy these without our permission. This does not affect the customer to the extent necessary to make a booking via this website and subject to its terms and conditions.

12. Data Protection

Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us in respect of your booking arrangements, unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for your details and give you the opportunity to say no if you do not want us to do so.

13. Governing Law

This contract is governed by English Law, and the jurisdiction of the English courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

Terms and conditions for car hire bookings

Payment

Payment for the car hire requested must be paid in full, on booking, by credit or debit card via a secure payment system. Please note that whilst Virgin Holidays Ltd tries to specify accurate prices, they are subject to change, however the price will not be increased once your booking has been confirmed.

Credit card payments will incur a surcharge of 1.5% to the value of the transaction  (we're pleased to say there is no charge for debit card payments). This will be automatically added to the amount required for payment on the payment page

Alamo USA - Terms and Conditions

Driving Licence Requirements

You will need a valid driving licence in English. If you have a licence written in another language you will require an International Driving permit.

If you have a new UK licence then please take both parts with you (photocard and counterpart).

USA or Canadian Driving licenses are not accepted.

Deposits

A Credit card in the lead driver name is required. A Visa or Mastercard Debit card is also accepted but all other debit cards are not.

Alamo will take an authorisation on the credit card but no deposit amount will be taken. At time of pick up any additional items that have been purchased at the counter will be charged to the credit card.

Insurance Excesses

No excess is applicable. If you damage the car no charges apply unless you have violated the Rental Agreement.

Insurance Coverage

Fully Inclusive Package Includes:

Third Party Insurance, Collision Damage Waiver, Airport Fees and Taxes

Fully Inclusive Package Excludes:
Additional Drivers, Fuel, Underage Driver Fees, Child Seats, One Way fees, Toll Fees, Taxes and fees on locally purchased items

Platinum Upgrade Package Includes:

Third Party Insurance, Collision Damage Waiver, Airport Fees and Taxes, One tank of fuel, Additional Drivers.

Platinum Upgrade Package Excludes:
Underage Driver Fees, Child Seats, One Way fees, Toll Fees, Taxes and fees on locally purchased items.

Collision Damage Waiver (CDW) is included. (cover for damage to the hire car)

Third Party cover of $1,000,000 is included. (covers for damage to a third party person or car)

Uninsured Motorist Protection is also included up to $100,000 single limit.

Minimum Ages

USA (excluding New York State)

25 with no Young Driver Surcharge.

21 -24 years with a Young Driver Surcharge of USD$25 per day plus tax.

New York State and Michigan

25 with no Young Driver Surcharge.

18-24 years with a Young Driver Surcharge of up to US$75.00 per day plus tax.

Young Drivers can rent up to full size cars only.

Additional Drivers

All additional drivers must take their driving licence and the same restrictions apply as per the main driver.

Additional Driver up to $15 per day plus tax (varies by state).
Except - California where there is no charge for 1 additional driver.

Or take our Platinum package which includes unlimited free additional drivers.

Early returns

If you return your car earlier than what is stated on your reservation no refunds will apply.

Rental extensions

If you wish to extend your rental then contact Alamo locally to arrange and Alamo's local rates will apply plus an additional fee of $10.99 per day plus tax.
Alternatively, contact Virgin Holidays to arrange with at least 72 hours notice.

Upgrades

If you decide to upgrade your car on arrival, then Alamo's local charges will apply.

Grace Period

2 hours
Extra day charges at Alamo's local rates apply for cars returned outside the grace period.

Max Rental length

Max rental length - 56 days
If you wish to rent for longer than this then 2 bookings and 2 vouchers will be required. ie 60 days rental = 2 vouchers/2 bookings - 1 for 56 days and 1 voucher for 4 days.

In all cases, the renter will be required to return to original renting location to extend the rental.

Driving Restrictions

Cars can be driven into Canada but must be returned to a USA location.

Cars cannot be driven into Mexico.

One Ways

No O/W's permitted between USA - CANADA or v/v.
O/W's in Florida are free.
O/W's between California and Nevada are free.
One way fees apply to other locations, payable locally and taxes and fees will be payable on top of the one way fee.
No One Ways permitted on Economy Cars.

Child seats

US$9.99 per day plus tax.
Alamo can provide Infant Seats/Child Seats/Booster seats.

Fuel

Cars are provided with a full tank of fuel.

Alamo will add a charge for a full tank of fuel when you collect the car at a competitive local rate. You can then return the car empty. No refunds are given for unused fuel.

Platinum Package - If you have upgraded to our Platinum package this includes a full tank of fuel and no charge for this will be made.

You can either purchase a full tank of fuel as above, or you can take the car with a full tank of fuel and fill it yourself prior to returning the car. The car must be returned full. Any missing fuel will be charged at a higher rate than the local garages.

Satellite Navigation

Available on all vehicles.
Can purchase locally for up to USD$12 per day plus tax
Or can pre purchase through Virgin Holidays for £6 per day in advance.

Ski racks

Available on Grade Compact - Full size cars and 4WDs at $7.50 per day plus tax.
Not available on Luxury, premium or minivan categories.
Two types of ski rack available - one for skis and one for snowboards.
Please call our reservations centre to request specific type.

The Terms and Conditions and inclusions for Car hire bookings made through Virgin Atlantic will vary to Virgin Holidays car rental inclusions and terms and conditions.

Terms and conditions for all car bookings

1. Virgin Holidays Limited Terms and Conditions

The terms and conditions printed below constitute Virgin Holiday's contract with you for the sale of accommodation and/or car hire only. Your booking made via this website is subject to the condition of you accepting these terms. If there are any parts of these terms which you do not accept then you must not proceed with this booking. By completing this booking you are acknowledging that you have fully read, understood and accepted these terms. If you have any queries in relation to these terms and conditions please do not hesitate to contact Virgin Holidays Ltd.

Once submitting your reservation for a hotel/car-hire via this website, Virgin Holidays Ltd will confirm your reservation by e-mail and supply a voucher which should be printed off and produced on arrival at your hotel/car hire desk. A contract will exist between the parties as soon as your booking has been confirmed and your payment received.

It is important to check the details on the accommodation voucher as soon as you receive it. In the event of any discrepancy, please contact Virgin Holidays Ltd immediately. Please ensure that you have carefully noted any extras payable locally for car hire or accommodation.

By agreeing to these terms and conditions you confirm that you are aged 18 years or above and have the legal capacity to use this website in order to enter into binding legal obligations with regards to any liability which may result from the usage.

As the lead name on the reservation you take responsibility for all financial obligations made under the booking and also confirm that the details of all party members are correct.

Frequent Virgin Club booking discounts do not apply.

2. Payment

Payment for the hotel/car hire requested must be paid in full, on booking, by credit or debit card via a secure payment system. Please note that whilst Virgin Holidays Ltd tries to specify accurate prices, they are subject to change, however the price will not be increased once your booking has been confirmed. Credit card payments will incur a surcharge of 2% to the value of the transaction  (we're pleased to say there is no charge for debit card payments). This will be automatically added to the amount required for payment on the payment page.

3. Cancellations and amendments made to booking

You have the right to cancel your booking with Virgin Holidays Ltd at any point, however cancellation charges may apply. Such charges will be advised at the time of booking. By making your booking with Virgin Holidays Ltd you are accepting such charges.

Cancellation on Day of Departure 100% Cancellation Fee
1 - 14 days before Departure 90% Cancellation Fee
15 - 28 days before departure 60% Cancellation Fee
29 - 42 days before Departure 50% Cancellation Fee
43+ days before departure £120

If you wish to amend your reservation then if we are able to make the requested change by you, an amendment fee of £25 per person named will be made to cover administration costs. However, the amendment fees charged by our suppliers may be higher and we reserve the right to pass on such fees.

It is unlikely that we will have to amend or cancel your accommodation/car arrangements but we do plan such arrangements many months in advance. Most of these changes will be minor and we will advise you of them at the earliest possible date. In the case of major changes however, if you are not happy with such changes, you have the option to cancel your booking within one week of notification of the change. You will then receive a full refund. Major changes are such as a change of accommodation to one of a lower official rating, or in a different resort, area or city.

4. Prices and website accuracy

The information and prices shown on this website may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the website information and prices at the time of loading, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking.

5. Your Holiday Price

The prices on this website are correct at time of website publication, however, Virgin Holidays reserves the right to raise or lower its prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices (both before and after your confirmation has been issued). Please note, changes and errors sometimes occur. Before you make a booking we will give you the up to date price including the cost of any peak-season supplements, upgrades or additional facilities which you have requested. Any increase in price may appear as a flight supplement.

6. Insurance

Virgin Holidays Ltd strongly advises its customers to purchase insurance for their trip in order to provide protection in the case of accident or illness whilst you are away.

7. Force Majeure

'Force Majeure' means any circumstances which are unusual and/or unforeseeable which are beyond the control of Virgin Holidays, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of airports; fire; flood; drought; re-scheduling or cancellation of flights or alteration of the aircraft type by an airline and technical problems with transportation that are outside our control.

Compensation will not be payable and we will not otherwise be liable to you if we are forced to cancel, delay or curtail or in any way change your reservation as a result of 'force majeure' as detailed above.

8. Complaints

If you have any complaints during your stay you must notify the hotel reception/car hire desk or your Virgin Holidays hotel representative immediately, who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within a reasonable period of time (we would suggest 28 days) of your return home. Your complaint should be made in writing to our Customer Relations Department at Virgin Holidays Ltd, The Galleria, Station Road, Crawley, West Sussex, RH10 1WW giving your booking reference and all other relevant information.

9. Our liability to you

In deciding to offer accommodation/car hire or other services for sale we have made a reasonable choice of such accommodation or other services; however, we accept no responsibility for the day to day provision of such accommodation, services or operation and we accept no liability for any loss, damage, personal injury or illness which you may suffer whilst using such accommodation or services (apart from where personal injury results from our own negligence or fraud).

10. Intellectual Property

The customer acknowledges that all copyright, trademarks and other intellectual property rights contained on this website belong to Virgin Holidays Ltd and you shall not copy these without our permission. This does not affect the customer to the extent necessary to make a booking via this website and subject to its terms and conditions.

11. Data Protection

Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us in respect of your booking arrangements, unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for your details and give you the opportunity to say no if you do not want us to do so.

12. Governing Law

This contract is governed by English Law, and the jurisdiction of the English courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.